Wiki source code of Support

Last modified by Silvia Macovei on 2020/06/18

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1 {{box cssClass="floatinginfobox" title="**Contents**"}}
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3 {{/box}}
4
5 There are 2 types of support you can get:
6
7 * Community Support: If you're technically-savvy and can formulate your questions in term of general needs and don't need guaranteed response time, this is a good option. The support is done the community in everyone's free time. You should also consider helping others since this works on a give-give basis.
8 * Professional Support: If you want someone to fully take care of your problem and provide a solution tailored to your context, with a a guaranteed time frame, then this is the option you should pick.
9
10 = Community Support =
11
12 Here are the steps you should follow:
13
14 * Check the documentation for the [[project>>Main.Forge]] you wish to use. If you don't find the information you're looking for there try [[Searching>>Main.Search]] on this wiki and check the [[FAQ>>FAQ.WebHome]].
15 * Search the [[Forum>>https://forum.xwiki.org]] (you should also check the old [[xwiki-users mailing list archives>>https://xwiki.markmail.org/search/?q=#query:%20list%3Aorg.xwiki.users+page:1+state:facets]]).
16 * If you still haven't found the answer, post a question on the [[Forum>>dev:Community.Discuss]]. Please bear in mind that people on the Forum are people who are contributing to XWiki in their own time. Also you'll find people are more likely and prompt to answer your questions if you yourself participate and answer other's questions over time. This is a participation ecosystem.
17 * You can also consider sending a message on the [[Matrix or IRC Channel>>dev:Community.Chat]]. However we recommend using the Forum in most cases since the IRC/Matrix channel is used mostly by developers to coordinate XWiki development and the Forum allows everyone to answer in its own time and without pressure.
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19 Once you have found the answer, please consider adding an entry in the [[FAQ>>FAQ.WebHome]] or updating an existing document on this wiki. This way others will later benefit from that knowledge like you're benefiting from other people's knowledge while browsing this site.
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21 If you're interested in helping yourself please check [[all the ways you can contribute>>dev:Community.Contributing]] and [[Governance rules>>dev:Community.Governance]].
22
23 == Supported Software ==
24
25 * XWiki Standard and all the code bundled in XWiki Standard is supported by the [[XWiki Core Dev Team>>dev:Community.Committership]]. If you're using a specific [[Extension>>extensions:Main.WebHome]] make sure to check the "Developed By" field and if you see "XWiki Development Team" it means it's an Extension supported by the XWiki Core Dev Team.
26 * All [[Contrib code>>https://github.com/orgs/xwiki-contrib/dashboard]] is supported by its individual developers and contributors. Most of this code is published as [[Extension>>extensions:Main.WebHome]], so make sure to check the "Developed By" field.
27
28 == Supported Versions ==
29
30 The XWiki Core Dev Team officially supports 3 versions:
31
32 * The latest stable version from the last [[XWiki Cycle>>dev:Community.VersioningAndReleasePractices]] (e.g. 5.4.5). This is the most stable version and is what we recommend to use in production. We also call it the LTS version.
33 * The latest stable version from the current XWiki Cycle (e.g. 6.0). This is the version recommended if you wish to try out the new features from the current Cycle. It's possible to use those in production but you have to understand that it contains relatively recent new features that haven't been through a long stabilization process so their stability may vary. As the Cycle progresses the stability increases too.
34 * The latest development version from the current XWiki Cycle (e.g. 6.1-milestone-1). This is the version to use if you want to test the really latest feature and provide feedback to the XWiki development team and help us stabilize the version.
35
36 The rationale for supporting only 3 versions is:
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38 * We don't want to over-burden the developers to have to support more than 3 development branches, it's already a lot. Each branch slows down the overall XWiki development.
39 * This is open source software and free and we consider free users can contribute back by helping us test the newest versions by upgrading. If they want support for their older version in production they have the possibility to ask companies for [[professional support>>#HProfessionalSupport]].
40
41 As a consequence:
42
43 * You won't find documentation for old versions on this web site
44 * You won't find maintained source code for old versions (tagged source can be found but not maintained branches)
45 * People on the community lists may ask you to upgrade to a newer version when you discover an issue that is fixed in a newer version than the one you're using
46
47 = Professional Support =
48
49 Here's below a list of [[companies sponsoring the development of XWiki>>Main.Supporters.SponsoringCompanies.WebHome]] and who have active committers on the project. It's important to realize that this project exists only thanks to those companies and contracting with them is both needed for the survival of XWiki and a great way to contribute back to the project.
50
51 == XWiki SAS ==
52
53 {{html}}
54 <a href="http://www.xwiki.com/en/services/" style="display:block;background:#fff url(/xwiki/bin/download/Main/Support/supportxwiki.jpg) no-repeat 50% 0; float:right; margin:10px 0 10px 10px; width: 170px; padding:135px 10px 15px 10px; text-align:center; font-size:0.9em;text-align:center;color: #222; border: 1px solid #fff;">
55 Looking for professional support? <strong>Go to XWiki.com</strong>
56 </a>
57 {{/html}}
58
59 [[XWiki SAS>>http://xwiki.com]] is the company founded by Ludovic Dubost, the creator of XWiki, to offer services around the XWiki open source project. XWiki SAS sponsors the development of the XWiki open source project and has published two important documents showing its dedication and commitment to the open source project:
60
61 * The XWiki SAS [[Manifesto>>http://www.xwiki.com/en/company/manifesto]]
62 * [[About>>http://www.xwiki.com/en/company/who-we-are]] XWiki SAS
63
64 [[XWiki SAS>>http://xwiki.com]] also has the following [[offerings>>https://xwiki.com/en/offerings/]]:
65
66 * [[XWiki Cloud>>http://www.xwiki.com/en/products/try-xwiki-cloud]]
67 * [[XWiki Pro Paid Apps>>https://store.xwiki.com/xwiki/bin/view/Main/WebHome]]
68 * [[Support>>http://www.xwiki.com/en/services/support]]
69 * [[Hosting>>http://www.xwiki.com/en/services/hosting]]
70 * [[Development>>http://www.xwiki.com/en/services/development]]
71 * [[Consulting>>http://www.xwiki.com/en/services/consulting]]
72 * [[Training>>http://www.xwiki.com/en/services/training]]
73
74 In addition, if you'd like to see a new feature or some improvement to existing features in XWiki, XWiki SAS will offer you the ability to **sponsor development** that will be contributed back to the open source project (if generic enough and accepted by the community of course ;)).
75
76 Feel free to [[Contact XWiki SAS>>http://www.xwiki.com/en/company/contact-us]].
77
78 == SOFTEC sa ==
79
80 {{html}}
81 <a href="http://cartopass.com/" style="display:block;background:#fff url(http://softec.lu/site/download/Softec/References/CartoPass.png) no-repeat 50% 0; float:right; margin: 0 0 10px 20px; width: 220px; padding:180px 150px 20px 30px; text-align:center; font-size:0.9em;text-align:center;color: #222; border: 1px solid #fff;"><span style="background-color: white; display: inline-block; opacity: 0.8;">Discover our skills through our new free service that lets you find entertainment around you.<br/><strong>Go to CartoPass.com</strong></span></a>
82 {{/html}}
83
84 [[SOFTEC>>http://softec.lu]] is a Luxembourg-based company developing collaborative visual tools based on the XWiki open-source platform.
85
86 You have business requirements for structured and up-to-date information; you need it fast and visual to strike the minds of your customers; SOFTEC is the one to call.
87
88 SOFTEC developers conceive, host and maintain business and private SaaS (Software as a Service) collaborative solutions based on the XWiki open-source platform, enabling different databases and information systems to communicate together and provide relevant and synthetic information in a visual way.
89 SOFTEC solutions are easy & quick to implement, easy & simple to use, easy & quick to adopt.
90
91 We invite you to discover all our services through these [[recent references>>http://softec.lu/site/Softec/References]]. And do not miss [[CartoPass>>http://cartopass.com]], our new free service based on XWiki which allows you to discovering shows, concerts and entertainment near you in France, Belgium, Luxembourg and UK.
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93 {{html}}
94 <div style="clear:both"></div>
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97 {{comment}}
98 Update: 25 Jan 2015: Kreablo no longer has any active committer in 2014, commented out.
99
100 == Kreablo AB ==
101
102 [[Kreablo AB>>http://kreablo.se/x/bin/view/Ext/WebHome]] offers the following services:
103
104 * Consulting
105 * Development
106 * Training
107 {{/comment}}
108
109 {{comment}}
110 Vincent: Commented out ATM till we decide what to do as this is not following our governance rules: [[http:~~/~~/dev.xwiki.org/xwiki/bin/view/Community/Governance>>dev:Community.Governance]]
111
112 == Odo SIA ==
113
114 [[Odo SIA>>http://odo.lv/?language=en]] provide following services:
115
116 * Development and implementation
117 * Training and consultations
118 * XWiki based custom web solutions
119 {{/comment}}

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